SHIPPING & RETURNS
Shipping and Returns
At Reloading Supplies Canada, we are committed to ensuring that your orders are delivered promptly and securely. Here’s what you need to know about our shipping policies:
Shipping Locations
- We ship across Canada to all provinces and territories.
- At this time, we only ship within Canada.
Shipping Methods
- We offer various shipping options to meet your needs, including standard and expedited shipping.
- All orders are shipped via trusted carriers to ensure timely delivery.
Processing Time
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates
- Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination.
- Enjoy free shipping on all orders over $230.
Delivery Time
- Delivery times vary based on the shipping method selected and the destination.
- Standard shipping typically takes 3-7 business days.
- Expedited shipping options are available for faster delivery.
Shipping Restrictions
- Please note that due to regulations, we can only ship certain products, such as smokeless gun powder and primers, to specific locations.
- All shipments comply with federal and provincial regulations.
Returns and Refunds
We want you to be completely satisfied with your purchase from Reloading Supplies Canada. If you are not happy with your order, our returns and refunds policy is designed to be hassle-free.
Return Policy
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be in their original packaging and condition.
- We do not accept returns on hazardous materials, including smokeless gun powder and primers, due to safety regulations.
Return Process
- To initiate a return, please contact our customer service team at shop@maplereloadinghub.com or call 416-628-3528.
- Provide your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to return your item.
Refunds
- Once we receive your returned item, we will inspect it and process your refund.
- Refunds are issued to the original payment method and typically take 5-7 business days to appear in your account.
- You will receive a confirmation email once your refund has been processed.
Exchanges
- If you received a defective or incorrect item, please contact us within 30 days of delivery. We will arrange for a replacement or exchange at no additional cost to you.
Shipping Costs for Returns
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for the return shipping costs.
